Compliance Coordinator (DC) – Gallaudet University
UNIVERSITY OVERVIEW: Gallaudet University, federally chartered in 1864, is a bilingual, diverse, multicultural institution of higher education that ensures the intellectual and professional advancement of Deaf and hard of hearing individuals through American Sign Language and English. Gallaudet maintains a proud tradition of research and scholarly activity and prepares its graduates for career opportunities in a highly competitive, technological, and rapidly changing world.
Job Title:
Compliance Coordinator
Summary:
Reporting to the Director of Equal Opportunity Programs (EOP), the Compliance Coordinator works with the University’s campus partners to oversee the EOP process and provide guidance to faculty and staff.
Job Description:
Coordinates the EOP training and education efforts and utilize statistical data needed for planning, publication, reporting, benchmarking, and program evaluation to ensure equity of the hiring processes and overall program support.
Serve as the Deputy ADA Coordinator evaluating reasonable accommodation requests for faculty, staff, and Clerc Center employees and assisting in prompt, impartial, and thorough investigations of allegations of discrimination policy violations that include Title VI, VII, and Title IX, for University and Clerc Center faculty, staff, and/or students and visitors.
Facilitates the interactive process for reasonable accommodation “RA” requests; provides oversight of the reasonable accommodation process for employees; coordinates “RA” requests to provide effective accommodations; and serves as a liaison with the Office of Campus Planning or university units in referring approved RA ergonomic furniture, equipment for purchase, or needed services.
Assists with the interactive process for approving exemptions for the mandatory University COVID-19 requirement; updates the SHS and Coronavirus support team and academic departments in updating all COVID-19 Vaccination Exemption Requests and routing through the SN platform; compiles and sends electronic EOP response letters to vaccination exemption requests; and maintains all records related to reasonable accommodation requests and compiles cumulative data for tracking purposes.
Coordinates the hiring process under the direction of the Director of EOP and serves as the frontline contact person for inquiries regarding search committees; and creates and monitors Search Committee training activities to ensure that committee members have completed yearly required training and communicates with search committee chairs to ensure EOP has all required information.
Plans and coordinates training for search committees and hiring administrators; collaborates with Human Resources (HR) in ensuring all search committee documents are uploaded into the SN and Workday (WD) platform; and leads workshops and meetings with search committee members regarding the search process, EOP compliance, and other related topics.
Manages EOP cases in the ServiceNow (SN) platform; processes EOP cases in a timely manner and reviews the SN cases to ensure cases are up to date and resolved; ensures that all relevant information and documents are uploaded into the SN platform; ensures that all initial cases are routed through SN as appropriate; directs university employees to create cases in SN or creates cases as a means to expedite the EOP response and deliver superior customer service; tracks cases in SN to ensure they are resolved in a timely manner; and serves as the point of contact with GTS on case management issues.
Manages all aspects of EOP’s training and education programming portfolio; assists with developing EOP training and presents current and emerging civil rights regulatory obligations, university policies and procedures, and EOP programming; supports the University’s bilingual mission by creating training content in ASL, English, and Spanish; and provides ADA-compliant training materials.
Provides excellent customer service and employs good judgment in all communications and interactions with the University community.
Assists in collecting and analyzing EOP data and prepares trend reports, statistics, and assessment data identifying and creating reports; meets critical deadlines for the completion of EOP monthly and annual reports; and works collaboratively with the departments regarding DEDI goals and initiatives and other related projects.
Investigates discriminatory allegations integrating best practices; develops investigation plans and maintain a thorough and well-documented investigative process by gathering and documenting evidentiary material; maintains accurate and thorough records and notes of the investigatory process; analyzes information and policies to determine violations of policy and writes investigation reports ensuring a well-documented investigative process; acts as a neutral party throughout all aspects of fact-finding and ensures a prompt, fair, and impartial process for all parties; develops professionally written, comprehensive, unbiased written reports that include a summary of facts and recommended findings; maintains a high level of confidentiality on all office and investigation proceedings consistent with University policy and applicable law; and provides periodic, timely updates regarding the status of complaints received and investigations in progress to the Director of Equal Opportunity Programs.
Assists with the management of the division’s web presence; ensures that all sites are kept up to date and accurate; works with the DEDI’s Marketing and Communication Manager, University’s webmaster, and staff to facilitate implementation of additions or changes; develops new sites that benefit the community; and utilizes technical knowledge in establishing links and so on.
Manages special projects which may be ongoing or short-term and require project planning and coordination.
Participates in conferences, workshops, and training and monitors emerging issues, trends, and promising practices to enhance campus-wide equal opportunities and accessibility.
Prepares a variety of materials as requested; inventories and purchases supplies, materials, equipment, and services as needed for the department; prepares purchase requisitions, interdepartmental invoices, EchoSign documents, check requests, etc.; follows up on all purchasing procedures or orders to ensure adherence to guidelines; and assists with record-keeping.
Establishes and maintains a positive and supportive working relationship with co-workers and supervisors.
Demonstrates a genuine commitment to diversity, equity and inclusion in the workplace and participates in activities and workshops to foster continuous learning.
Serves as a mandatory reporter under Title IX; and commits to completing Title IX training and other compliance requirements on an annual basis.
Performs related and other duties as needed.
SPECIFICATIONS:
Required Minimum Qualifications (When the candidate’s resume meets these qualifications, it will be screened in.)
Bachelor’s degree Human Resources, Social Work, Psychology, or a related area.
A minimum of three years of professional experience with ensuring compliance with Title VII, ADA, non-discrimination, or related regulations and policies.
Ability to communicate in American Sign Language.
Preferred Qualifications (While not required, it is an advantage for what the position needs):
Master’s degree in Human Resources or a related field.
Experience in a higher education setting.
Knowledge, Skills and Abilities (Qualities that will help the incumbent be more successful in the position.)
Excellent communication and organizational skills.
Excellent database and technical skills.
Excellent presentation and training skills to develop and promote diversity using technology and creative programming for the Equal Opportunity Programs Office.
Excellent writing skills with the ability to handle difficult or sensitive situations diplomatically.
Excellent familiarity with District of Columbia and Federal Compliance policies and laws related to discrimination, harassment, hate/bias, and sexual violence.
Excellent skills in exercising professional judgement, tact and discretion when dealing with sensitive confidential matters.
Demonstrated experience working successfully with individuals from diverse cultural background and perspectives.
Demonstrated experience using Microsoft Office applications and document sharing tools.
Demonstrated experience working in an environment of strict confidentiality and sensitive information.
Demonstrated commitment to diversity and inclusivity, as well as the ability to work with a wide range of constituencies (staff, students, faculty, parents, and administrators) with diplomacy and tact.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Other Important Information:
If the successful candidate has over four years of required experience and exceeds the qualifications, they may be hired as “Senior Compliance Coordinator.”
This position is expected to report to work on campus. However, there may be opportunities for a hybrid work schedule based on performance and the needs of the department or the University.
All employees are expected to be fully vaccinated against COVID-19 (including the booster). They also will be required to submit their vaccination record within the first week of employment. If they cannot be fully vaccinated, they may apply for a medical or religious exemption.
The successful candidate will undergo a background check that must be cleared prior to working at Gallaudet University.
FLSA Exempt Status?
Yes
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Gallaudet University is an equal opportunity employer/educational institution and does not discriminate on the basis of race, sex, national origin, religion, age, hearing status, disability, genetic information, covered veteran status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, source of income, place of business or residence, pregnancy, childbirth, or any other unlawful basis. This policy is in compliance with Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Rehabilitation Act, the Age Discrimination in Employment Act, the District of Columbia Human Rights Act, and other applicable laws and applies to all procedures affecting applicants and employees including, but not necessarily limited to: recruitment, hiring, placement, promotion, transfer, reassignment, reappointment, tenure, demotion, selection for training, layoff, furlough, and termination, compensation, and all other conditions or privileges of employment.