UNIVERSITY OVERVIEW: Gallaudet University, federally chartered in 1864, is a bilingual, diverse, multicultural institution of higher education that ensures the intellectual and professional advancement of Deaf and hard of hearing individuals through American Sign Language and English. Gallaudet maintains a proud tradition of research and scholarly activity and prepares its graduates for career opportunities in a highly competitive, technological, and rapidly changing world.
Job Title: Associate Employee Relations Coordinator
Reporting to the Manager of Human Resources, the Associate Employee Relations Coordinator supports the employee relations team by managing and responding to workplace concerns through review, documentation and fact-finding and partnering with the managers and leaders across the university, as well as other HR functions, to create programs and initiatives that support positive relations among staff, faculty, and the organization.
Uses data to identify trends in employee relations topics across the university and make recommendations for ways to proactively and preventatively address employees’ concerns; and ensure that all cases assigned to them are documented and acted upon in a timely and thorough manner.
Serves as an employee relations team member within Human Resources to provide relevant and effective consulting services.
Assists the HR Manager with employee complaints and staff grievances processes; conducts investigations as needed; works with employees to resolve workplace conflicts; and provides confidential counseling to employees and supervisors on ways to improve the work relationship and work environment.
Conducts exit interviews with separating employees to gather information.
Develops surveys, interviews, and other studies to conduct research regarding human resources policies and other employment issues.
Performs compliance reporting and document management for onboarding.
Participates in employee experience related projects or initiatives.
Champions a strong continuous improvement culture to ensure deployment of scalable, simplified, and standardized processes.
Expresses, models, and reinforces a process-honoring culture.
Provides input to ensure service delivery is compliant with laws, regulations, and corporate policies.
Ensures application of standard policies.
Maintains the Employee Relations website; and clarifies policies and procedures to employees on the process.
Serves as a mediator to help resolve employee conflicts on an as needed basis.
Works with the HR Manager on developing new policies and updating existing employee relations policies under the Administration and Operations Manual.
Establishes and maintains a positive and supportive working relationship with co-workers and supervisors.
Demonstrates a genuine commitment to diversity, equity and inclusion in the workplace and participates in activities and workshops to foster continuous learning.
Serves as a mandatory reporter under Title IX; and commits to completing Title IX training and other compliance requirements on an annual basis.
Performs related and other duties as needed.
Required Minimum Qualifications (When the candidate’s resume meets these qualifications, it will be screened in.)
A minimum of two years of experience in employee relations, mediation, policy development or counseling (college student work and/or internship experience will be considered).
Ability to communicate in American Sign Language.
Preferred Qualifications (While not required, it is an advantage for what the position needs.)
SHRM or HRCI certification.
Knowledge, Skills and Abilities (Qualities that will help the incumbent be more successful in the position.)
Excellent communication and interpersonal skills.
Excellent ability to comprehend, interpret, and apply the appropriate sections of laws, guidelines, regulations, ordinances, and policies.
Excellent understanding of mediation techniques and restorative practices.
Excellent understanding of dispute and conflict resolution.
Excellent ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
Demonstrated experience with training in restorative practices or mediation.
Demonstrated ability to work with and across University departments, outside constituents and groups.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Other Important Information:
This position is expected to report to work on campus. However, there may be opportunities for a hybrid work schedule based on performance and the needs of the department or the University.
All employees are expected to be fully vaccinated against COVID-19. They also will be required to submit their vaccination record within the first week of employment. If they cannot be fully vaccinated, they may apply for a medical or religious exemption.
The successful candidate will undergo a background check that must be cleared prior to working at Gallaudet University.
FLSA Exempt Status?
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Gallaudet University is an equal opportunity employer/educational institution and does not discriminate on the basis of race, sex, national origin, religion, age, hearing status, disability, genetic information, covered veteran status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, source of income, place of business or residence, pregnancy, childbirth, or any other unlawful basis. This policy is in compliance with Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Rehabilitation Act, the Age Discrimination in Employment Act, the District of Columbia Human Rights Act, and other applicable laws and applies to all procedures affecting applicants and employees including, but not necessarily limited to: recruitment, hiring, placement, promotion, transfer, reassignment, reappointment, tenure, demotion, selection for training, layoff, furlough, and termination, compensation, and all other conditions or privileges of employment.